Provides instant guidance to carers, based on the care home policies and procedures assisting existing carers and locum staff in stressful situations. This is accessible via both OVcare and Whatsapp in multiple languages and the ability to ask the question by voice is also available.
Using WhatsApp makes OVinsights easy and convenient. Carers get instant, policy-based answers on a familiar platform, with options for multiple languages and voice input—all without needing new apps.
OVinsights offers unparalleled accessibility by integrating seamlessly with WhatsApp, a platform many carers are already familiar with. This means guidance is available anytime and anywhere, whether on the care floor or remotely. Carers can quickly access the information they need through text or voice input, ensuring that support is always at their fingertips without requiring additional apps or complicated setups.
OVinsights ensures complete traceability by linking each piece of guidance to specific policies and procedures. This feature not only allows users to see which standards are being referenced but also lets you monitor the questions staff members are asking. By reviewing these questions, care homes can gain insights into common issues and areas where additional training may be needed, ensuring compliance and continuous improvement.
Jane Martin
Dual Registered Manager
Christie Jenkins
Responsible Individual
