Frequently asked questions

OVcare is care management software for children's homes, supported accommodation and family assessment centres. It brings care records, reporting and workforce tools into one platform. Explore the features to see how they fit your service.

The platform includes daily records, care plans, medication records, incidents, risk assessments, reports and audits, alongside HR and rota tools. Managers can review outstanding work and oversee more than one home from the same system.

Yes. OVcare can be configured around your forms, workflows and reporting needs. Bring a specific example to your demo so the team can show you how it would work and confirm any requirements before setup.

The team asks about your setting and shows the workflows that matter to you. You can discuss pricing, setup and moving from your current system, with time for questions and no obligation to sign up. Book a free demo.

Pricing is based on your home or setting, rather than the number of young people or beds. The rate depends on the care setting, contract length and size of your portfolio. See current prices and what is included, then ask the team for a quote for your service.

HR and workforce management are included in OVcare plans. The HR module is also available separately for providers who already use another care system. Explore HR and workforce management.

Yes. OVcare is free while you work through Ofsted registration, with access to the features so your team can get familiar with the system. Payments begin once registration is confirmed. Read about the pre-registration offer.

Onboarding and training are included. Ongoing training is also available for new starters and refresher sessions. Ask the team to explain the setup and support arrangements as part of your quote.

Yes. The team will talk through your current setup, configure OVcare for your service and guide you through moving key records and training staff. See how switching works.

OVcare provides guidance on transferring your records from your current system. Discuss the records you hold, the export options your provider offers and what needs to move during your switch call, so the transfer can be planned before you go live.

The team agrees the timing around your service, configuration, records and training. Tell them about upcoming inspections and the end date of any current contract so these can be included in your plan.

Your team receives training before going live, with ongoing support and training available afterwards. New starters and colleagues who need a refresher can also receive training. Contact the team to discuss support for your setting.

OVcare uses UK data hosting with encryption and role-based access controls. OVcare is Cyber Essentials Plus certified. If you need security documentation for a procurement review, ask the team for the information relevant to your service.

Role-based access controls help you manage what people can see and do. Discuss the roles in your service, including frontline staff, managers and people overseeing several homes, so access can be configured around their responsibilities.

The Inspector Portal provides secure, read-only access for Ofsted inspectors and Regulation 44 visitors. It supports organised record reviews and inspection preparation. Explore the Inspector Portal. Software supports your work; it does not guarantee an inspection outcome.

OVinsights helps staff find guidance in your own uploaded policies and procedures, with references to the source documents. It supports finding information and does not replace professional judgement or your escalation procedures. See how policy guidance works.